Privacy Policy

1. Introduction

Welcome to Rayehni ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, phone number, email address
• Identity Verification: Government-issued ID cards, passports, and selfie photos for identity verification purposes
• Authentication Data: Passwords and security credentials

2.2 Device Information

We automatically collect certain information about your device:

• Device model, operating system, and version
• Unique device identifiers
• IP address and location data
• App usage patterns and preferences

2.3 Usage Information

We collect information about how you use our app:

• Features accessed and time spent in the app
• Service requests and interactions
• Error logs and crash reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Creating and maintaining your user account
• Identity Verification: Verifying your identity for security and compliance purposes
• Service Provision: Providing and improving our services
• Communication: Sending important updates, notifications, and support messages
• Security: Protecting against fraud, abuse, and unauthorized access
• Legal Compliance: Complying with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud storage and data processing
• Identity verification services
• Analytics and app performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Storage: Data stored in secure, certified cloud infrastructure

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification
• Updating the "Last Updated" date

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information